Here are some frequently asked questions. Let LaMont help you climb Mt. Fuji for the first time!

• How can I order?

  You can order and reserve through our website (lamont.jp). You can also visit us directly at our La Mont Kawaguchiko store.

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• How do I complete a reservation through your website?

  For credit card payment, please proceed to the application completion page after entering your information. In the case of bank transfer, please note that your reservation may be cancelled if the payment is not made by the due date. Please check here for details.
  How to rent : https://lamont.jp/howto/

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• By when should I complete the reservation ?

  Depending on the pickup location and payment method, the lastest we can accept reservations is two days before pickup on site.

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• How do I determine the number of nights for my rental?

  Please select the number of nights you will actually be staying. For delivery, we will deliver 2 days prior to the scheduled climbing date. For return, please send it back the day after the end of the usage period. For more details, please click here.
  How to rent : https://lamont.jp/howto/

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• Can I rent without a reservation?

  We will serve it at La Mont Kawaguchiko store at the same day price.

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• Can I rent for a day?

  Sorry, our shortest rental period is 2 days and 1 night, so please choose 2 days and 1 night for day trips.

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• Can I try it on in advance?

  All rental items are in stock at our La Mont Kawaguchiko store. Sorry for the inconvenience, but please visit our store.

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• Can I change the size on the same day?

  The quantity of rental items in stock varies depending on the pick-up location. If you are unsure about your size, we recommend that you pick up the items at the La Mont Kawaguchiko store.

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• Can I change the dates?

  It's always available for free of charge. Please feel free to contact us.

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• When will I receive my delivery?

  We will deliver two days prior to the scheduled climbing date. Please return it the day after the end of the usage period. For more details, please click here.
  How to rent : https://lamont.jp/howto/

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• We are planning to use it for a group.

  You can add one item at a time to your cart, or you can order in bulk. Please click here for details.
  How to rent :https://lamont.jp/howto/

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• What payment methods are available?

  Orders placed through the website can be paid by credit card (VISA / MASTER / DINERS / JCB / AMEX), bank transfer, or cash on delivery (delivery only). If you visit La Mont Kawaguchiko store in person, you can pay by credit card, transportation IC, Rakuten Pay, PayPay, or cash.

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• Can I pay later?

  We ask for payment in advance. If payment is not confirmed, we may cancel your reservation.

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• Can I pay on the day of receipt?

  Please pay in advance. If you must pay on the day of the event, please pay the same-day fee at La Mont Kawaguchiko store.

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• Can I get a receipt?

  Yes, we will provide it. When ordering, please indicate in the remarks column that you would like a receipt.

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• Do you charge a commission?

  Only in the case of bank transfer, the transfer fee will be borne by the customer.

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• Can I pick it up at the fifth station of Mt.Fuji ?

  Only in the case of bank transfer, the transfer fee will be borne by the customer. There are currently four trails on Mt.Fuji. Please first confirm which trail you will be using. In our store, you can pick up the items at (Fuji Subaru Line) Yoshida guchi fifth station and Subashiri fifth station. If you are going to climb the Fujinomiya-guchi or Gotemba-guchi, we recommend that you use our delivery service.

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• Can I pick it up early in the morning at the site?

  All local pick-up locations will open at 9:00 am. If you wish to pick up your order before 9:00 am, please consider picking it up the day before or order by delivery.

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• Are there any places to change clothes or leave my luggage if I pick it up on site?

  Yes, we do have fitting rooms at our La Mont Kawaguchiko store, and free lockers are also available. At the Yoshida-guchi fifth Station, you can change in the main hall or women-only changing rooms and use coin lockers for a fee. For more details, please click here.
  Rental pick-up and return locations:https://lamont.jp/spot/

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• Can I exchange sizes at the fifth station on Yoshida-guchi trail?

  We have a delivery counter for rental items at the fifth station at Yoshida-guchi. We have a small amount of rental items in stock, but please note that we may not be able to meet your request. If you are unsure about your size, we recommend that you pick up your rental items at La Mont Kawaguchiko store.

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• For delivery, which company?

  We will deliver by Japan Post's Yu-Pack.

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• Can I specify a delivery time?

  We are sorry, but we do not accept your time preference.

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• Can I have it delivered to a friend's house or hotel?

  We will ship either way if you specify. In this case, please contact the shipping address from the customer.

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• I would like to have it sent overseas.

  We are sorry, but we can only ship to destinations within Japan.

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• Can I rent additional items that I have not reserved?

  Same-day rates are available at La Mont Kawaguchiko store.

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• Can I return it dirty?

  Please return the garment as you used, in the bag you received when you picked up. Washing is not required. However, if the stains are obviously abnormal, a separate maintenance fee may be charged.

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• Do I get any discount if I return the items earlier than scheduled?

  No refunds will be made if you return the equipment earlier than the rental period.

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• We would like to receive the items by delivery and return them on site.

  We will accept your request. When ordering, please indicate the return location in the remarks column. Please note that we charge a round-trip shipping fee, which cannot be reduced.

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• I took a long time to get down the mountain and would like to extend my rental?

  Please contact us first. We will inform you of the safest way to descend the mountain according to the situation. The extra night fee must be paid upon your return.

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• How do I cancel my order?

  Please contact us by email or phone.

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• From when are cancellation fees charged?

  You may cancel your reservation up to 6 days prior to the start of your climb (the start of the rental period) for free of charge. Cancellation fee (cancellation fee) will be charged from 5 days prior to the start date of the rental. 20% will be charged from 5 to 3 days prior to the start date of the rental, 50% from 2 days prior to the start date of the rental, and 100% on the day of the rental. Please click here for more details.
  Rental Terms and Conditions :https://lamont.jp/provision/

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• The weather looks bad, so I would like to move the date.

  It's always available for free of charge. Please feel free to contact us.

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• What are the sizes of the rental items?

  Please check the size chart here.
  Size Chart : https://lamont.jp/size/

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• I am not sure if the shoe size will fit.

  Although it depends on individual differences, most people choose one size (0.5cm, 1.0cm in some cases) larger than what they normally wear due to the thickness of mountaineering socks. We have a selection of 3E widths.

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• What if I want to use only my own shoes in the rental set?

  When ordering, please indicate in the remarks column that shoes are not required.

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• I have a poncho, do I need rainwear?

  Mt. Fuji is windy and rolls up so strong that a poncho or raincoat may not be useful as rain gear. We recommend separate type raincoats, which are divided into a jacket and pants.

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• Is there a rain cover attached to the backpack?

  Yes, there is a rain cover for every size of the backpack. They are stored at the bottom or on the side of the bag.

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• What are spats?

  They are also called gaiters, these items prevent pebbles and other debris from entering the ankle area and keep the hems of trekking pants from getting dirty. Please note that they are different from tights.

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• We will be climbing while there is daylight, so headlights are not necessary.

  You never know what kind of trouble you may encounter in the mountains. For your safety, we recommend that you carry a headlamp.

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• Do I need trekking poles?

  These items are of help to those who have little experience in mountaineering or those who have concerns about their legs and back. Especially when descending a mountain, the load on the knees and other parts of the body is heavy, so trekking poles can help distribute the load on the body.

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• I don't know how to use the tools.

  For delivery, a user's manual will be enclosed. Also, at La Mont Kawaguchiko store, our staff will explain the process from the beginning. Please feel free to ask.

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• The price is reasonable for a rental, but how much would it cost to actually buy one?

  Depending on the quality of the item, it would cost more than 10 times the rental price to purchase a new item equivalent to the one we are offering. We recommend that you first try the rental equipment, and if you wish to continue climbing, we recommend that you purchase the equipment that best suits your needs.

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• I have broken a rental item.

  Accidents and minor damage will be covered by the rental insurance. In case of serious damage, loss, or intentional damage, we may charge the actual cost. We will not be responsible for any loss incurred by the customer due to malfunction, etc. beyond the reduction or exemption of the rental fee.

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• I don't know what to prepare for climbing Mt. Fuji.

  Mt. Fuji is the highest mountain in Japan, the difference in elevation is great, and the temperature and weather conditions change dramatically, so it can be difficult to reach the summit with hiking level equipment. We have all the necessary items so that you can challenge climbing Mt. Fuji. Please consider starting with a set of items.
  Rental items :https://lamont.jp/item/
  Equipment for climbing Mt. Fuji :https://lamont.jp/fujitozan/equipment/

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• Can we climb Mt. Fuji at any time?

  The opening period differs depending on the trail. Usually, the Yoshida Route on the Yamanashi side is open from July 1 to September 10, and the Subashiri Route, Gotemba Route, and Fujinomiya Route on the Shizuoka side are open from July 10 to September 10. Except for these periods, the trails are closed. The weather conditions are especially severe during the snow season, which can be very dangerous and lead to accidents such as slips and falls or accidents in distress. Our rental products are for use during the summer mountain climbing season.

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• Can I drive to the fifth station?

  During the summer mountain climbing season, there are restrictions on private cars. Please check here for details.
  About private car restrictions : https://lamont.jp/fujitozan/mycar/

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• What are the rules for climbing Mt. Fuji.

  Mt. Fuji and most of its foothills are designated as "Fuji-Hakone-Izu National Park (1936)," "World Cultural Heritage (2013)," "Special Place of Scenic Beauty (1952)," and "Historic Site (2011)." In particular, the area above the fifth station is a National Park Special Protection Area, where strict regulations are imposed to protect nature. Therefore, the followings are prohibited by law: No taking of plants and animals, no taking of lava rocks or stones, no graffiti, no setting up of tents or campfires, and no letting pets or other animals run free. Mt. Fuji Country Code, which stipulates the followings ; Taking over beautiful Mt. Fuji to future generations, do not drive vehicles off the road, do not idle in the parking lot, do not pick plants and animals, do not throw garbage away and take it back with you, do not bring anything that will become garbage, do not walk off the trail, do not write graffiti to commemorate your ascent, do not destroy lava formations and other special landforms, Use cleanly public facilities such as toilets, and do not leave any garbage in the mountain trail. In addition to the Mt. Fuji Country Code, the followings are other mountaineering etiquette. Climbing is the priority on the trail. Do not cause rocks to fall. If a rock does fall, shout to let others know, no drones, etc.
  Source : Rules and Manners for Climbing Mt. Fuji

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• I got sick while climbing the mountain.

  There are first-aid stations at the seventh and eighth station of the Yoshida Route and the eighth station of the Fujinomiya Route, and a doctor is stationed there for a certain period during the summer mountain climbing season. If you are unable to walk on your own, contact a nearby mountain lodge or call 110 or 119 for assistance.
  Source : Fuji Ascent Official Website "FAQ#Emergencies"

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• The weather started to deteriorate during the climb.

  Thunderclouds can occur in summer on Mt. Fuji. Please evacuate to a safe place immediately if you hear a thunderstorm because it is extremely dangerous. It is also important to have the courage to stop climbing if an alarm or warning is issued. Check the latest weather information at the trailhead and at the lodge where you will be staying before setting off.
  Source : "Frequently Asked Questions#Emergencies" on the official website for climbing Mt. Fuji

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